Shipping & Returns

 

Shipping and Returns

 

Shipping Policies

FREE Shipping 

  • All items offered as FREE Shipping are subject to change and may be shipped according to the size of the package. The carrier will be decided by DNW Outdoors.

  • FREE Shipping only applies to the lower 48 states. (No FREE Shipping to Hawaii or Alaska)

  • Please refer to the DNW Outdoors Returning Merchandise policy if you are returning an item that originally included free shipping

  • Select items cannot be listed under FREE shipping do to size or weight. This will be noted in the description of the product.

NEXT Day and 2ND Day Air Options

  • Next day and 2nd day air applies to business days only. This is not a FREE option and all Next Day and 2nd Day options are paid.

  • In order for your product to be shipped the day it is purchased an order must be received by 3pm central time.

  • Weekends and holidays are not workdays do not count towards days in transit.

Tracking Information 

  • Your UPS or USPS tracking number(s) will posted to your account as soon as your package is labelled in the warehouse and put onto the UPS or USPS trailer.

  • Once your package has been picked and shipped from our location, you will received an email notification with tracking information included. Your packages can be tracked after your package is scanned at the UPS or USPS depot, which normally occurs between 6PM and 7PM but could be later or earlier.

  • If you have any questions about your package, please call 870-972-5827

  • DNW Outdoors is not responsible for any shipping delays that may be caused by any inclement weather.

  • If upon delivery of your order if you package is refused, you will be responsible for all shipping charges.

  • Certain items may not be able to be shipped to APO / FPO addresses.

Ammo & Firearms Shipping Restrictions

  • All ammunition is considered hazardous materials and will be shipped ground, contiguous 48 states only. A street address is required for delivery. No International shipping.

  • Federal law requires that you must be at least 18 years old to purchase shotgun ammunition and 21 years or older to purchase handgun and rifle ammunition.

  • Please check your local laws for restrictions on purchasing ammunition if you are a resident of LA, MN, PA, CA, CT, DE, IL, MA, NY, NJ, DC, KS, or OH.

 

Returns

If you are needing to return an item, please log into your DNW Outdoors Webstore customer account. From there, you will need to find your order in your account and request a return for that order by clicking the return link on the right side of your order page. If you do not have a customer account or if you need help with this process, please call 870.972.5827. 

Standard Return Policy

  • Within a 30 day period, DNW Outdoors will accept returns on items and will refund the total purchase price and sales tax if applicable. Regular shipping or expedited shipping will not be refunded.  Items must include all tags, and have original packaging.  No exceptions!

Items Below Are Not Subject to DNW’s Standard Return Policy

  • Optics:  All Optics are subject to the manufacturer's implied warranties and return policies.

  • Electronics:  All Electronics are subject to the manufacturer's implied warranties and return policies.

  • Knives:  Knives are considered used after being sold and can’t be returned. 

These Items CAN NOT be returned

  • Compound bows

  • Crossbows

  • Long bows

  • Recurve bows.

  • Firearms

  • Ammunition

  • CLEARANCE ITEMS

Returns on Clothing, Footwear, and Waders

  • Once worn outside these products cannot be returned, unless defective.

  • Tears, punctures, rips or other types of damage are not warrantable and no refund will be issued!

    • WADERS

      • All wader returns need to call customer service at 870-972-5827

      • All waders to be returned must be within the 1 year warranty period.

      • All waders will be TANK TESTED and if the leak is a tear, puncture, rip, or other types of damage caused by the customer, the waders will be returned with a $20 charge to the customer.

      • “Unused” waders must also include all packaging, tags and sales receipt.

      • Wader purchase is good for one year only.  If you purchase a pair of waders November 1st, and exchange those waders on February 1, they are still subject to the warranty time period from the November 1st purchase. 

ALL PRODUCTS MUST HAVE ORIGINAL PACKAGING WITH ORDER COPY - NO EXCEPTIONS!

All return policies are subject to change without notice.  If you have any questions feel free to contact us.

Return Address:

DNW Outdoors
Attn: Online Returns
1711 East Parker Rd
Jonesboro, AR  72404